Frequently Asked Questions

Q: How do I know my items will be safe?

A: Items are stored together in large, watertight storage containers. Containers are transported to a secure storage location off-campus during summer/semester months. Storage locations are enclosed and monitored to prevent break-in. To reduce risk of damage during the moving process, be sure to pad your items generously.

Q: Where is the storage location and can I access it during the summer/semester?
A: Storage locations are always in close proximity to individual campuses. Access to storage containers is denied to maintain proper security, so plan to store for the duration.

Q: What if I need to add to my list of items at the last minute?
A: Please make every effort to reasonably estimate the amount you will be storing. We secure our storage facility prior to taking possession of your items and it can be difficult to make changes. You may make changes to your item list; however, although we do our best to work with every customer, we cannot guarantee late changes.

Q: What if I have an item that cannot fit in a box and is not on the unit list?
A: Email us at henry@campusstorageonline.com to determine whether you have an unstoreable item.

Q: What if I don’t know where I will be living when I return to campus?
A: This is fine. Please email henry@campusstorageonline.com when you know where you will be living and when you will be returning. The earlier you let us know, the easier it will be for us to accommodate your request. There is an additional $20 charge if you fail to establish a drop-off date and location 14 days prior to your requested drop-off.

Q: What if one of my items is lost or damaged?
A: Campus Storage, Inc. works with each student to ensure that all items are returned in the condition that they were originally stored. Items are stored under the conditions of the waiver that is attached at the bottom of the page. If an issue arises, please email us at henry@campusstorageonline.com and we will address the problem immediately.

Q: How do I know when I am registered?
A: You will be sent a confirmation email with your specific information. Please save this email for your records.

Q: What if I need to make changes to my account?
A: You may make changes to your account at any time by emailing henry@campusstorageonline.com. However, late changes may carry a penalty.


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